At Gemmy Online Store, we’re dedicated to bringing magical moments to your home with our delightful products. We want your shopping experience to be as joyful as our products, which is why we’ve created this comprehensive guide to our shipping and return policies.
Shipping Information
Order Processing
We work hard to get your orders to you as quickly as possible. All orders are processed within 1-2 business days after payment confirmation.
Shipping Methods & Delivery Times
We offer two convenient shipping options to meet your needs:
🚚 Standard Shipping – $12.95
Your order will be shipped via DHL or FedEx with an estimated delivery time of 10-15 business days after shipment.
🎁 Free Shipping
For orders of $50 or more, we offer free shipping via EMS with an estimated delivery time of 15-25 business days after shipment.
Please note: We ship worldwide except to select remote areas and parts of Asia. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges
We want every purchase to bring happiness to your home. If something isn’t quite right with your order, we’re here to help make it right.
Our Return Policy
We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return, your item must be:
- Unused and in the same condition as when you received it
- In its original packaging with all tags attached
- Returned within the 15-day window
🎄 Important Note on Seasonal & Holiday Items
Due to the nature of seasonal products, opened or used seasonal and holiday decorations cannot be returned for hygiene and safety reasons. This includes items from our:
- Indoor Seasonal & Holiday Decor
- Outdoor Seasonal & Holiday Decor
- Seasonal & Holiday Decor
categories that show any signs of use.
The Return & Exchange Process
Email our support team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
Our team will review your request and email you a Return Merchandise Authorization (RMA) number and return instructions within 2 business days.
Package your item securely with the RMA number clearly visible on the outside of the package. Ship to our address using a trackable method.
Return Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Gemmy Online Store Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Product(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Please specify]
For Exchanges:
Desired Replacement Product: [Product Name and Quantity]
My Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Refund Information
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
- PayPal: 3-5 business days to appear in your account
Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping cost of the replacement item to you.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Need Help?
Our friendly support team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Address: 2221 Melrose Street, Walla Walla, US 99362
Response Time: Within 1-2 business days
Gemmy Online Store – Where ordinary moments become extraordinary memories! ✨
Thank you for shopping with us! ✨